Privacy Matters
Explore our privacy policy to understand how we protect your information and ensure your privacy.
Privacy Policy
Privacy Policy
Introduction
"Material Dukaan Private Limited" ("Us", "We", "Company" or "Our") operates and manages a website with the domain name https://materialdukaan.com and a related mobile application under the name and style of "Material Dukaan" ("Material Dukaan" or "Platform"). Material Dukaan provides services to end-users and customers registered with Material Dukaan ("Users", "You" or "Your"), which can be accessed, used, and availed in accordance with Our Terms of Use available at https://materialdukaan.com/terms-and-conditions.
Material Dukaan is an online platform facilitating the sale and purchase of construction materials such as plumbing, electrical, POP, paints, and more through third parties.
This Privacy Policy outlines the following:
The type of information collected from Users, including Personal Information and Sensitive Personal Data or Information (as defined below).
The purpose, means, and modes of collection, usage, processing, retention, and destruction of such information.
How and to whom We will disclose such information.
This Privacy Policy applies to any person who visits, browses, uses, or accesses the Platform. It is an electronic record under the Information Technology Act, 2000 and its rules and does not require any physical or digital signatures.
This policy is published in compliance with:
Section 43A of the Information Technology Act, 2000.
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPI Rules").
Regulation 3(1) of the Information Technology (Intermediaries’ Guidelines) Rules, 2011.
Any new features or services added to Our current service at any point in the future shall also be subject to the terms set out in this policy.
Definitions
Personal Information: Any information that relates to a natural person, which, either directly or indirectly, is capable of identifying such person.
Sensitive Personal Data or Information includes:
Passwords to access the account on the Platform.
Financial information such as bank accounts, credit/debit card details, or other payment instrument details.
Information received by the Company under lawful contract or otherwise.
Information Collection
To access all features and benefits on Our Platform, a User must first create an account. During registration, a User may be required to provide the following Personal Information:
Name, User ID, mobile GPS location, email address, gender, complete postal address, country, ZIP/postal code, age, phone number, and password chosen by the User.
At the time of purchasing any product, the User is required to provide certain Sensitive Personal Information, including:
Bank account or card details for undertaking transactions on the Platform, including processing refunds.
We may also seek permission to:
View User’s contacts in the device being used to access the Platform.
Store items/files in the User’s device to enable sharing through WhatsApp.
Other optional requests for information may be included to help Us customize the Platform and deliver personalized information.
Disclaimer
By using and accessing the Platform, availing the services, or otherwise providing Us with Your information, You will be deemed to have:
Read, understood, and agreed to the practices and policies outlined in this Privacy Policy.
Consented to Our collection, use, sharing, and disclosure of Your information as described in this Privacy Policy.
We reserve the right to change, modify, add, or delete portions of this Privacy Policy at Our sole discretion, at any time.
If You use the services on behalf of someone else (e.g., a contractor or construction professional), You represent that:
You are authorized by such individual or entity to accept this Privacy Policy on their behalf.
You have obtained their consent for Our collection, use, and disclosure of their information in accordance with this Privacy Policy.
This Privacy Policy is based on the applicable laws of India and good data privacy practices. By visiting the Platform, You agree to be bound by the terms and conditions of this Privacy Policy.
Purpose of This Privacy Policy
We respect Your need to understand how and why information is being collected, used, disclosed, transferred, and stored. This policy explains Our practices and demonstrates Our commitment to protecting Your privacy and personal information.
Collection and Processing of Personal Data
We collect and process personal data for the following purposes:
Providing Services:
Setting up User accounts.
Facilitating product orders, payments, and deliveries.
Processing reviews and feedback.
Customer Service:
Responding to User queries and concerns.
Verifying order correctness and delivery.
Marketing (Direct):
Contacting Users to promote Our services.
Commercial Use:
Using information for research, statistical analysis, and business intelligence.
Selling or transferring anonymized data to third parties.
Additional Uses:
Sending order confirmations and updates.
Customizing Platform content.
Requesting product/service reviews.
Preventing fraud and illegal activities.
Disclosure of Data
We may disclose Your personal data:
To comply with legal obligations or requests from public/governmental authorities.
To third-party service providers for payment processing, fraud detection, and other services.
In the event of a business transfer or merger.
With Your consent.
Your Rights
You have the following rights under applicable data protection laws:
Right to Access: Request a copy of Your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of Your data under certain circumstances.
Right to Restrict Processing: Limit the processing of Your data.
Right to Object: Object to the processing of Your data for marketing or other purposes.
To exercise these rights, contact Us at support@materialdukaan.com.
Security
We take extensive measures to secure Your data, including SSL encryption for financial transactions. However, Users are responsible for maintaining the confidentiality of their passwords and accounts.
Contact Information
Address: Material Dukaan, H.No C31, Ashok Vihar Phase 2, Gurgaon
Email: support@materialdukaan.com
This Privacy Policy retains all the necessary legal and compliance aspects while being tailored to Material Dukaan's business operations.